Answers to common questions about booking makeup artists and studios on Leish.
Can't find what you're looking for? Email support@leish.my
Browse a makeup artist or studio profile, pick a service and available time slot, and pay through the platform. Your payment is held in escrow and only released to the artist after your appointment is completed — you’re never paying a stranger directly.
We support FPX bank transfer, credit/debit card, and e-wallets via Billplz. All payments are processed securely and Leish never stores your card details.
Cancellations made more than 48 hours before your appointment are fully refunded. Cancellations within 48 hours may be subject to a partial charge to compensate the artist’s reserved time. See our Cancellation & Refund Policy for full details.
You’ll receive a full refund automatically, and our team will help you rebook with another available artist for the same date if possible.
Every artist profile shows a real portfolio, service pricing, and verified booking history on the platform. Profiles pending review are not shown in public search results.
Yes — use in-app chat to ask about availability, style, or specific requests. For your safety and to keep your booking protected, all communication should stay within Leish rather than moving to WhatsApp or Instagram before a booking is confirmed.
Yes. Studios list their own space, team, and services separately — browse the Studios tab to see options near you.
Leish charges 12% commission on client-to-artist bookings, 15% on client-to-studio bookings, and 20% when an artist rents an external studio through the platform. There are no subscription fees — you only pay when you earn.
Payouts are released after the appointment is marked complete, typically within 3–5 business days to your registered bank account.
Complete your profile with a full portfolio and verified availability, then apply for Pro from your dashboard. Pro unlocks advanced scheduling, automated reminders, and priority placement in search.
Yes. Leish uses an escrow model — your payment is held by Leish and only released to the artist or studio after the service is completed, giving both sides protection against no-shows or disputes.
Contact our support team immediately at support@leish.my or through in-app chat. Disputes are reviewed within 2 business days — see our Cancellation & Refund Policy for the full resolution process.
We only collect what’s needed to run your bookings and communications. Read our full Privacy Policy for details on what we collect, how it’s used, and your rights under Malaysia’s PDPA 2010.
Still need help? Contact us or email support@leish.my.
